Employers

I do not have a username or password

If you do not have a username or password, you will need to register to be able to use this service. For further information regarding registration and on the service in general please contact the Employer Services Team on 0191 4246399 or or email: twpfemployers@southtyneside.gov.uk

What happens when I log in for the first time?

When you log in for the first time, you need to enter your initial password and the answer to your secret question. You will then be prompted to change your password and select you own secret question. Your password must have at least 8 characters, it must contain a combination of 3 of the following - lower case letters, upper case letters, punctuation marks and numbers. Please note that you cannot re-use any of your last 20 passwords. Your secret question can be any question that you wish - the answer must be at least 4 characters in length.

My username or password is not accepted - what should I do?

Try typing your username and password again. Make sure you do not have CAPS Lock on, unless you need it for your password. If you enter incorrect details three times, your account will become locked. If this happens please contact our Employer Services Team. After you have answered the necessary security questions we will re-set your password.

I have forgotten my username or my password - what can I do?

If you forget your username or your password, you will need to contact our Employer Services Team. After you have answered the necessary security questions we will reset your details.

Can I share my username and password with another person?

Your username and password will be unique to you. You must not share your username or password with anyone else. It is your responsibility to keep your username and password secure.

Will my username and password expire after a set length of time?

Your username will be unique to you and will always remain the same. Your password will expire periodically and you will be prompted to change your password.

Will my session time out?

If your session is inactive for more than 20 minutes, you will be timed out automatically. This is done to ensure that the system remains secure. You will be able to log back into the system if you are timed out.

What can I use Web Services for?

You can view member records, amend member details, supply information to the Fund or produce an estimate of a member's retirement benefits.

Where can I find help if I have problems using Web Services?

If you have problems using the Service, there are guidance notes attached to many of the pages to assist you. Many of the buttons include help text which will appear when you roll your mouse over them. The latest version of the Web Services Guide for Employers can be referenced on our Extranet Facility.

Can I speak to a member of staff about Web Services?

Yes, please contact our Employer Services Team on 0191 4246399 or email: twpfemployers@southtyneside.gov.uk

Does Web Services use 'cookies'?

We use cookies (small files stored on your computer) on this site to help improve our service and give a better experience to you. Full details of the cookies we use can be found at the following link Cookies